Cancellations & refunds.
Effective and last updated: 21 August 2026
Blueleaves does not currently accept public online orders on this site. This page establishes the baseline that will apply when an eligible checkout is introduced, unless a product page or signed agreement states otherwise.
Cancellation requests
Send a request to hello@blueleaves.farm with the order or payment reference. An order may be cancelled for a full refund before fulfilment, dispatch, booked work or non-recoverable procurement begins.
Refund eligibility
For an eligible purchase, report non-delivery, material defects, duplicate charges or a materially incorrect service within 7 calendar days of delivery or the scheduled service date. We may request reasonable evidence and will assess the request against the description and terms presented at checkout.
Processing time
Approved refunds are initiated to the original payment method within 5–7 business days. The bank or payment network may require additional time to show the credit. Taxes and fees are refunded where applicable and legally permitted.
Non-refundable items
Completed bespoke work, used perishable produce, work already performed, and non-recoverable third-party costs may be non-refundable where this was clearly disclosed before payment and the goods or services conform to the order.
Charge issues
Please contact us first so we can investigate promptly. Include the payment date, amount, payment reference and the email or phone number used at checkout; do not send card or bank credentials.